Tell us what you want to make interactive
The Request Info page is for organisations exploring interactive CAD drawings, DWG hotspots, image based drawing workflows, or browser based CAD viewing. Share the problem you are trying to solve and the drawing information you already have. A clear first message helps the right team understand whether the project needs conversion, hotspot design, data integration, viewer features, or a combination of these.
What to include in your request
Explain the type of drawing and its current format, such as DWG, DXF, DGN, PDF, or an image export. Tell us whether the drawing is a floor plan, parcel plan, site plan, equipment layout, campus map, or another type of document. Mention the approximate number of drawings and whether they change regularly.
Describe the user task in plain language. Examples include finding a room, selecting a parcel, identifying an asset, opening a maintenance document, following a route, or displaying information from a database. If you already know the hotspot behaviour you want, explain what should happen when a visitor hovers over or selects an area.
Useful project questions
- Who will use the application and on which devices?
- Which objects or areas should be interactive?
- Should the result be a bitmap image, vector drawing, or full browser viewer?
- Does each hotspot connect to a document, record, URL, or workflow?
- Are there accessibility, authentication, hosting, or performance requirements?
- Do you need a repeatable conversion process for future drawing revisions?
How the discussion usually works
The first response focuses on understanding the drawing and the intended result. The team may ask for a small sample, a screenshot, or a description of the layer and block structure. The goal is to identify a realistic pilot rather than promise a complete system before the source data and user tasks are understood.
A pilot normally defines the drawing scope, hotspot rules, display content, output format, and acceptance checks. It can then be tested with representative users. Their feedback helps determine whether the project should add search, filters, data integration, role based access, mobile improvements, or additional drawing sets.
Send your request
Email [email protected] with the subject ?DWG Hotspots Request Info?. Do not send passwords, confidential records, or restricted drawings until a suitable transfer method has been agreed.
You can also read the local Support guidance, review the customer scenarios, and explore the News articles before contacting us.
What makes a request actionable
The most useful requests identify the audience, the drawing format, the expected interaction, and the desired outcome. Even if some details are unknown, a short description of the current process and its difficulty provides a strong starting point. Include a preferred reply address and any deadline that affects planning. This lets the response focus on practical next steps and the information needed to evaluate the project.